QUOTES & REFERENCES
Short quotes from those who the XFS team have worked with in the past.
"Ken, it's so nice when someone says they are going to do something and do it.
Refreshing, and I am so pleased that people like you still exist in the world.
Honour is so important, but few are honourable. Thanks Ken."
Call Care Limited, Secure Holidays Limited,
Secure Safe Limited, Sugarwise, Philips Telecom
"I was looking to improve business processes and turned to Ken for consultation.
Following Ken’s review and report of our processes and services, it was decided that we would move our out of hours call handling for maintenance and facilities management from Lancashire to his operation in Dunoon.
Ken lead his team personally and was fully involved with the strategy, architecture and planning of the project, which incidentally was delivered on time and within budget.
Firstly, an advanced technical solution had to be written for the Dunoon Centre. Therefore, during the transition period the project was run from our call centre in Lancashire as an insource contract for a short period of time, before integrating fully with the Dunoon Centre.
The overall result was that within three months from our initial contact, Ken’s team in Dunoon were handling all of our out of hours calls and booking in engineers to carry out emergency maintenance for our high profile clients such as Heathrow Airports, Marks & Spencer, Johnson Controls and PIP Lifts.
I would not hesitate to recommend Ken and his team at XFS for Consultation Services and Business Process Outsourcing."
Ludovic (Ludo) Roy
Primal Health Coach Institute, Owner of Ludo’s Primal Wellness and Former French International Professional Footballer
"After leaving professional football I was looking to bring my own brand of primal wellness and physiotherapy services to the general public.
After knowing Ken for my entire football career, I asked him to mentor my transition from professional footballer to business owner.
Following his mentoring, it was a natural progression to engage with him and his team at Xcel Financial Services for advice and support to launch my brand.
I trusted that Ken would deliver a speedy, efficient and professional product but was not fully prepared for how quick things would progress.
Whilst I was left to concentrate on building my brand and sourcing my own products, Ken and his team at Xcel took care of the boring business stuff, taking all the responsibility and stress out of the process.
Within one month I had a business within fully renovated bespoke premises, a website and clients."